The domain name www.elixiertech.com (hereinafter referred to as "Website") is owned by Elixier Tech LLP, a company incorporated under the Companies Act, 1956 with its registered office at Elixier Tech, 315, 5/C Balgovindwadi, Near Prabhadevi Mandir, Prabhadevi, Mumbai 400025, Maharashtra, India. (hereinafter referred to as "Elixier Tech LLP").
Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Elixier Tech website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. Elixier Tech and the parent company reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to Elixier Tech notice or if it is discovered that you are under the age of 18 years.
Purchasing On The Site – Restrictions
The purchasing of Products on the Site is reserved exclusively to natural persons acting as consumers and who are older than eighteen years of age.
A consumer is defined as a natural person acting for purposes unrelated to trade, business, craft and professional activities.
Purchases made through the Site imply the full awareness and acceptance, without reservations, of the General terms on the part of the User.
Your Account and Registration Obligations
When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
Choice And Availability Of Products
The Products offered for sale via the Site are Elixier Tech LLP branded articles.
The Products catalogue may be periodically updated by us which, therefore, makes no guarantees concerning the permanence of a product included within those available online; at no time do we guarantee the availability of all sizes/versions for each garment/colour in the catalogue.
In the Products catalogue each product is accompanied by a descriptive sheet that illustrates the main characteristics; the images and colours of the Products in the descriptive sheet could, therefore, not faithfully correspond to the actual colours, due to the effect of the settings of the computer system or the device utilised by the User to view the Site. The published images, therefore, must be understood to be indicative, without prejudice to normal tolerances of use.
If, although selectable via the order form, the chosen product was not available, we will notify the User promptly via email, proposing the cancellation of the sale contract and the subsequent reimbursement of the price, including any delivery costs, if applicable, if they have already been paid.
Prices, Purchase Terms And Methods Of Payment
The sale prices are those published online at the time of concluding the order and include VAT, if applicable in the country of delivery of the Product; prices are given in various currencies.
The prices indicated in the online catalogue may be subject to change without any notice. It is the responsibility of the User, therefore, to be sure of the final price before continuing with the purchase order.
The Seller also reserves the right to levy different sales prices according to the country of delivery of the Product.
Payment for the Products may only be made using the following methods:
- credit card (Visa, MasterCard, American Express);
The sale price is debited when the order is dispatched.
Delivery Methods, Costs And Other Charges
The Products are delivered via affiliated couriers, directly to the User, at the delivery address specified during the order phase.
The Site allows the delivery of the Products to be requested at an address that is different to the User’s own, providing that it is within the User’s Country of residence that was indicated at login; in any case, it is the responsibility of the User to specify all the necessary details for successful delivery (for example, if the address belongs to third parties, the name on the doorbell/intercom of the place where the delivery is to take place must be specified).
It is not possible to collect the Products that were purchased via the Site directly from our warehouse.
The costs and types of delivery offered may vary according to the Country and the method of delivery chosen by the User, as per the table that can be found on the Site.
These costs and any additional cost shall be borne by the User. The charges will be clearly and separately indicated on the order summery, before the User continues to the transmission of said order, as well as in the confirmation email.
When the Products are delivered to the courier the User will receive an email confirmation from the Seller, which will specifically specify the name of the courier used and delivery details.
Delivery times for the Product vary according to Country of destination and the chosen delivery method.
Not all delivery methods offered by the couriers affiliated with us are available in all Countries in which Products can be purchased online.
Both in India and abroad, the delivery process requires that, in the event that the recipient is absent when the courier arrives, said courier leaves a card with contact details to organize a second delivery, in order to successfully complete the delivery.
The User always has the option of checking the status of his/her order by contacting Customer Services.
The delivery of the Products is considered complete when the consumer, or a third party specified by the consumer, and other than the carrier, takes physical possession of the goods; from that moment, as by law, the risk of loss or damage of the Product, for reasons not attributable to the Seller, transfers to the User.
User Obligations Upon Delivery
The user acknowledges that the cancellation of the Products represents an obligation under the sale contract concluded with us.
In the event of non-delivery due to the recipient’s absence at the time when the courier attempts to carry out delivery, the package will remain in storage.
If the package is not collected within the time specified on the card left by the courier, said package will be returned to the Seller.
Within 15 days of the notification referred to above, the Seller will therefore reimburse the entire payment made by the User for the Products, minus the costs of the unsuccessful delivery, the costs of returning the Products to the Seller and any other cost that the Seller incurred due to the non-delivery caused by the absence or passiveness of the User in fulfilling the obligation to take delivery.
The reimbursement will be credited by the same payment method utilised by the User.
The User who wishes to request the delivery of the Products again must proceed with a new order.
The Seller reserves the right to refuse orders coming from Users that have previously invoked the cancellation clause expressed above, due to failure to fulfil the obligation to take delivery of the products.
Upon receipt of the Products, the Customer must check that they conform to the order, paying attention in particular to:
- if the number of packages indicated on the carrier’s letter corresponds to the number of packages delivered;
- if the packaging is intact and not damage nor tampered with.
Any faults (such as, for example, tampering, damage to the packaging) must be specifically indicated directly on the courier’s transport document, and the User should refuse delivery. At the same time, the User must notify the Seller’s Customer Services, via the appropriate section.
The User is advised, therefore, to only sign the transport document after the checks referred to in points mentioned above.
If the User does not comply with the previous points and, therefore, accepts delivery of the Products even if the packaging is damaged or tampered with, the User shall forfeit the legal guarantee of conformity of the Products
We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with InformationTechnology Act 2000 and Rules there under.
Trademark, Copyright and Restriction
This site is controlled and operated by Elixier Tech Innovatis LLP. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Sandesh Ghadge
Elixier Tech LLP
Time: Mon - Fri (10:00 - 18:00)